1.1 We operate the website www.rivendell.co.uk. We are Rivendell Carpets & Flooring Limited, a company registered in England and Wales under company number 08161458 and with our registered office being at Suite 1, Liberty House, South Liberty Lane, Bristol, BS3 2ST. Our main trading office is at Unit 3 Brewery Court, Ashton, Bristol, BS3 1JS. Our VAT number is 762 3603 39

1.2 If you are unsure about any information supplied or need any kind of assistance, please feel free to contact our sales team at hello@rivendell.co.uk or by phone 0117 963 7979

1.3 By placing an order with Rivendell Carpets & Flooring Ltd, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

1.4 Rivendell Carpets & Flooring Ltd shall sell and the buyer shall purchase the products in accordance with any written, electronic or verbal order of the buyer which is accepted by Rivendell Carpets & Flooring Ltd, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the buyer.

1.5 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Rivendell Carpets & Flooring Ltd, acting by its Managing Director or some other person authorised in writing by him.

1.6 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Rivendell Carpets & Flooring Ltd shall be subject to correction without any liability on the part of Rivendell Carpets & Flooring Ltd.

1.7 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
Your statutory rights are not affected.


2.1 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

2.2 Pictures are for illustrative purpose only, and may not exactly match the product itself.

2.3 Colours may vary slightly to those illustrated.

2.4 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.


3.1 Prices are correct at time of publication.

3.2 All prices exclude VAT.

3.3 Rivendell Carpets & Flooring Ltd reserves the right to change any advertised prices at any time.

3.4 Errors and omissions are exempted.

3.5 All prices are in Great Britain Pounds Sterling.

3.6 Delivery charges will apply to all orders, they will vary dependent on order quantity and type of product. Always check with us to confirm correct charges apply.


4.1 A binding contract is formed between you and Rivendell Carpets & Flooring Ltd when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

4.2 Other than where the Buyer acts as a Consumer, Rivendell Carpets & Flooring Ltd shall be deemed to have accepted the Products 7 working days of delivery to the Buyer.

4.3 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

4.4 Where the Buyer accepted any Products then Rivendell Carpets & Flooring Ltd shall have no liability whatever to the Buyer in respect of those Products.

4.5 To order goods you must be least 18 years of age.


5.1 The Buyer is solely responsible for insuring that the Products are suitable and fit for the purpose.

5.2 Rivendell Carpets & Flooring Ltd reserves the right to refuse the supply of goods at its discretion.


6.1 All orders must be paid for in full at the time they are placed.

6.2 Rivendell Carpets & Flooring Ltd accept on-line payment with all major credit and debit cards, including Visa, MasterCard, Delta, Switch, Maestro.

6.3 If you wish to pay by personal cheque or bank or building society cheque, please make payable to Rivendell Carpets & Flooring Ltd. Please write your home address on the reverse of the cheque. The order will be processed after the cheque has cleared.


7.1 All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, Rivendell Carpets & Flooring Ltd will offer a similar substitute if available, subject to your agreement.

7.2 Rivendell Carpets & Flooring Ltd may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to Rivendell Carpets & Flooring Ltd’s specification.

7.3 If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.

7.4 In the event of any product being unavailable, Rivendell Carpets & Flooring Ltd shall be relieved of any liability in connection with all such contracts or orders. In no case shall the company be bound to obtain or deliver Products from any other sources than those contemplated in the order.

7.5 Rivendell Carpets & Flooring Ltd will not be held responsible for any costs incurred due to items being delayed or unavailable.


8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, breakdown of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.

8.2 Rivendell Carpets & Flooring Ltd shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control.


9.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

9.2 If you wish to cancel your order at any time later than the 7 days following receipt of your goods there will be a restocking charge of 25%. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.

9.3 We will refund your payment within 14 days of the goods being returned.

9.4 If you would like to cancel your order, please email or write to us at the address provided.

10. Returns policy 

10.1 In the unlikely event that you are unhappy with your purchase, we will (at our sole discretion) exchange or refund your Products.

10.2 Please let us know in writing within 7 days from receipt of your Products. We will contact you with a Product return number which must be clearly marked on any correspondence and packaging.

10.3 All returned Products will be subject to a 25% re-stocking charge. Refunds will be paid within 30 days.

10.4 If you are returning Products they must be:

(a) In their original packaging

(b) In full packs only (where applicable)

(c) In “as new” condition

(d) Packed to prevent damage in transit

(e) Insured to cover the value of goods

(f) We will contact you to confirm the address that goods need to be sent to. Goods will be returned at your own cost.

10.5 We are unable to accept the return of damaged, unpacked or incomplete Products.

10.6 All Products supplied remain the property of Oak Flooring Direct Ltd until paid for in full.


11.1 Rivendell Carpets & Flooring Ltd endeavor to deliver within 10 working days from receipt of your order. All deliveries are subject to payment authorization.

11.2 Rivendell Carpets & Flooring Ltd shall use reasonable endeavors to meet any date agreed for delivery, but will not be liable for any delay in delivery howsoever caused or any resulting losses incurred due to failure to deliver.

11.3 All goods must be signed for by an adult aged 18 years or over on delivery and must indicate the condition of goods.

11.4 Delivery will be made to kerbside. Placement of your products is at the discretion of the delivery driver.

11.5 Unfortunately, we do not deliver to addresses outside the UK.

11.6 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.


12.1 Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.

12.2 We can not guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. This does not affect your statutory rights.

12.3 Rivendell Carpets & Flooring Ltd will not accept any liability for any Products that have been repaired before we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non Company components have been used.

12.4 If goods have been delivered in a damaged state and we feel the situation can not be improved by authorizing another delivery, we reserve the right to refund you in full for your order and cancel the order.


13.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.

13.2 Not withstanding any other provision herein title in the Products shall not pass to the Buyer until Rivendell Carpets & Flooring Ltd has received in cash or clear funds payment in full.


14.1 To the fullest extent permitted at law, Rivendell Carpets & Flooring Ltd is providing this site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

14.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither Rivendell Carpets & Flooring Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Rivendell Carpets & Flooring Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Rivendell Carpets & Flooring Ltd its affiliates, directors, employees or other representatives.


This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.


No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of Rivendell Carpets & Flooring Ltd shall be construed to enlarge, vary or override in any way thereof any of these conditions.


Rivendell Carpets & Flooring Ltd shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of Contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.


18.1 No warranty is either given or implied on any timber product, as it is a natural product and will react differently depending on usage conditions.

18.2 In any event and despite anything contained in these conditions, in no circumstances shall Rivendell Carpets & Flooring Ltd be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.


Rivendell Carpets & Flooring Ltd do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.


20.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

20.2 These terms and conditions are subject to change at any time without prior notice to you.

20.3 Contact details

Rivendell Carpets and Flooring Ltd,

Unit 3 Brewery Court,




Email: hello@rivendell.co.uk

Freephone: 0117 963 7979


21.1 Rivendell Carpets & Flooring Ltd retains title to all goods until payment is received in full. Goods that are unpaid for can be collected/removed from any location if deemed necessary.

21.2 Rivendell Carpets & Flooring Ltd retains the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment.

22.3 If an item is out of stock the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected.

22.4 Rivendell Carpets & Flooring Ltd retains the right to cancel any order by notifying the customer by email without detailed disclosure. All prices quoted in the initial listings exclude vat @ 20%.

22.5 Customers will be contacted in advance so that delivery arrangements can be made to accept the delivery. Aborted deliveries will still be charged, re – delivery will be charged at the same rate.

22.6 Delivery prices are quoted to a kerbside location only. The final decision as to whether the required offloading location is safe and prudent will remain with the driver. Kerbside offloading will then take place.

22.7 Rivendell Carpets & Flooring Ltd cannot accept responsibility for subsequent theft of any product once delivered to an agreed location, please make necessary arrangements to avoid this possibility.